Frequently Asked Questions (FAQ)

1. What kind of clothing do you offer?

We offer a wide selection of fashion apparel for everyday wear, including tops, bottoms, outerwear, loungewear, and more. Our collection is designed to suit a variety of personal styles — from minimal to trendy — with a focus on comfort and quality.

2. Is everything available online?

Yes. All available items are listed on our website. We regularly update our inventory with new arrivals and limited-time collections, so be sure to check back often.

3. How do I make a purchase?

Browse the collection, choose your favorite items, select your size and quantity, and click “Add to Cart.” When you’re ready, go to the cart and complete the checkout process by entering your shipping details and payment information.

4. What payment methods do you accept?

We accept major credit cards, debit cards, and other secure payment options shown during checkout. All transactions are encrypted and secure.

5. Do you ship internationally?

Yes, we offer international shipping. Delivery times and costs may vary depending on your location. All shipping details will be displayed at checkout.

6. How long does shipping take?

Processing takes 1–3 business days. Delivery typically takes 7–15 business days depending on your location and local courier services. You’ll receive a tracking number once your package is shipped.

7. How can I track my order?

Once your order has been shipped, we will send you a confirmation email with tracking information. You can use the provided link to monitor the delivery progress.

8. Can I change or cancel my order after placing it?

If you need to modify or cancel your order, please contact us immediately. Once the order is processed or shipped, changes may no longer be possible.

9. What is your return policy?

We accept returns within 14 days of delivery, as long as the items are unused, unwashed, and in their original packaging. To begin a return, please contact our support team at liuyan3290@outlook.com with your order number and details.

10. What if I receive a damaged or incorrect item?

If your item arrives damaged or is not what you ordered, please contact us as soon as possible at liuyan3290@outlook.com. We will assist you in resolving the issue quickly with an exchange, replacement, or refund.

11. Do you restock items that are sold out?

Some popular items may be restocked depending on availability. Feel free to contact us about a specific product, and we’ll do our best to provide restock updates.

12. How do I contact customer service?

You can reach us via email at liuyan3290@outlook.com. We strive to respond to all inquiries within 24–48 hours on business days.